Peter Clark
Nova Lifts has been providing service and maintenance contracts and breakdown call out services for the Keychange Charity for more than six years, looking after many of our Care Communities across England. Our residents are typically older people, often with limited mobility so any breakdown of a stair lift or passenger lift has a significant impact on our operations.
Nova Lifts are very sensitive to this and aware of the considerable issues this causes us. They are always very responsive, acting very quickly to any emergency callouts or completing any repairs required.
The engineers from Nova Lifts are very well regarded by our staff. They are always happy to follow the guidelines we have in place to protect those we care for and always conduct themselves very professionally when visiting our locations. They do everything possible to minimize disruption to the homes and to our residents and are an asset to the Nova organization.
We have worked with Nova lifts for a number of years now. We welcome their responsiveness, professionalism and service delivery.